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#2 Qualtrics XM
Enterprise‑grade experience management suite with advanced survey logic, AI‑driven analytics, and closed‑loop CX automation.
Comprehensive CX platform that captures real‑time feedback across touchpoints and uses predictive AI to drive action.
Flexible survey builder with robust reporting, integration library, and white‑labeling for brand‑consistent CX programs.
#5 Typeform
Conversational form and survey tool that creates engaging, mobile‑first experiences with rich media support.
Chat‑style surveys and NPS tools that boost response rates and provide automated sentiment analysis.
#7 Zoho Survey
Cost‑effective survey solution integrated with Zoho CRM and other Zoho apps for seamless CX data flow.
#8 QuestionPro
All‑in‑one CX platform offering surveys, NPS, CSAT, and a built‑in panel for rapid data collection.
Customer feedback platform focused on CX surveys, with Salesforce integration and real‑time dashboards.
#10 Survicate
Multi‑channel survey tool that embeds feedback widgets on websites, apps, and emails, feeding data into popular CRMs.
#11 Hotjar
Behavioral analytics suite combining heatmaps, session recordings, and on‑site surveys for qualitative CX insights.
#12 UserVoice
Feedback and support platform that turns customer ideas into product road‑maps with voting and prioritisation features.
#13 AskNicely
NPS‑focused solution that automates survey delivery, sentiment analysis, and integrates with sales and support tools.
#14 CustomerSure
CX platform offering NPS, CSAT, and product‑feedback surveys with automated ticket creation for follow‑up.
#15 InMoment
Experience management platform delivering real‑time feedback collection, AI sentiment, and journey analytics.
Text‑analytics driven CX suite that mines open‑ended feedback for deep sentiment and trend insights.
Enterprise CX suite combining voice of the customer, workforce optimization, and AI‑powered analytics.
#18 Confirmit
Survey and market research platform with advanced data collection, reporting, and integration capabilities.
#19 Feedbackly
Omnichannel feedback platform that captures NPS, CSAT, and CES across web, mobile, and email.
#20 Loop11
Usability testing tool that combines surveys with task‑based testing to surface friction points in the CX.
#21 SatisMeter
Simple NPS and CSAT solution with real‑time dashboards and integration to Slack, HubSpot, and Zapier.