Top Live Chat Software Integrations with CRM Systems

Curated list of the best live‑chat tools that seamlessly integrate with popular CRM platforms, enabling real‑time customer engagement, automated lead capture, and unified sales pipelines.

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Conversational platform with native integrations for Salesforce, HubSpot, and Pipedrive; supports automated lead routing, contextual chat, and in‑app messaging.

Real‑time chat widget that syncs with Zendesk Sell, Salesforce, and Microsoft Dynamics; includes visitor tracking, chat triggers, and ticket conversion.

Feature‑rich chat solution with out‑of‑the‑box integrations for HubSpot, Salesforce, Zoho CRM, and Pipedrive; offers chat routing, analytics, and AI‑powered bots.

#5 Drift

Conversational marketing platform that connects directly to Salesforce, HubSpot, Marketo, and Microsoft Dynamics; includes meeting scheduling and lead qualification bots.

Modern messaging solution from Freshworks that integrates with Freshsales, HubSpot, and Salesforce; supports AI bots, in‑app chat, and omnichannel inbox.

#7 Tidio

Live chat + chatbot combo with native connectors for HubSpot, Shopify, and Zoho CRM; provides real‑time visitor insights and automated lead capture.

#8 Olark

Simple chat widget that syncs with Salesforce, HubSpot, Zoho CRM, and Pipedrive; features real‑time visitor monitoring and automated email follow‑ups.

#9 Crisp

All‑in‑one messaging suite with integrations for HubSpot, Salesforce, and Zoho CRM; includes shared inbox, chatbots, and real‑time analytics.

#10 Chatlio

Slack‑based live chat that pushes conversations into Slack and integrates with HubSpot, Salesforce, and Pipedrive for instant lead creation.

Customer communication platform with built‑in CRM sync for HubSpot, Salesforce, and Zoho; offers live chat, email, and knowledge base in one place.

#12 Pure Chat

Live chat software with integrations for HubSpot, Salesforce, Zoho CRM, and Pipedrive; includes visitor tracking, chat routing, and performance reporting.

Embedded chat tool that is part of HubSpot CRM; automatically logs conversations, creates contacts, and triggers workflows.

Native Salesforce live‑chat solution that logs chats directly to cases and leads; supports routing, macros, and AI‑powered suggestions.

Live chat and visitor tracking tool that integrates tightly with Zoho CRM, HubSpot, and Salesforce; includes AI chatbots and lead scoring.

#16 Acquire

Co‑browsing and live‑chat platform with integrations for Salesforce, HubSpot, Zoho CRM, and Microsoft Dynamics; offers video chat and screen sharing.

#17 ClickDesk

Live chat, voice, and video solution that syncs with Salesforce, HubSpot, Zoho CRM, and Pipedrive; includes chat routing and analytics.

#18 Chatra

Live chat with proactive messaging and CRM integrations for HubSpot, Salesforce, and Zoho; provides real‑time visitor list and automated follow‑ups.

Unified customer service platform with native integrations for Salesforce, HubSpot, and Zoho CRM; features shared inbox and automation rules.

#20 Tawk.to

Free live‑chat widget that can be linked to HubSpot, Zoho CRM, and Salesforce via Zapier; includes unlimited agents and real‑time monitoring.

#21 Userlike

German‑based live chat with integrations for HubSpot, Salesforce, Zoho CRM, and Pipedrive; offers WhatsApp, Facebook Messenger, and AI bots.

#22 Smartsupp

Live chat + video recordings with connectors for HubSpot, Salesforce, and Zoho CRM; includes automated messages and visitor insights.

AI‑driven conversational platform with deep integrations for Salesforce, Microsoft Dynamics, and HubSpot; supports messaging across web, mobile, and social.

#24 Bold360

Customer engagement suite with native Salesforce and HubSpot integrations; features AI chat, knowledge base, and omnichannel routing.

#25 Gorgias

Help‑desk for e‑commerce that includes live chat and integrates with Shopify, HubSpot, and Zoho CRM; centralizes tickets and automates order‑related queries.

#26 WhosOn

Live chat with real‑time visitor monitoring and integrations for HubSpot, Salesforce, and Zoho CRM via Zapier; includes proactive chat triggers.

Enterprise chat platform that syncs with Salesforce, HubSpot, and Microsoft Dynamics; offers compliance tools, chat routing, and analytics.

#28 Chatlio

Slack‑centric live chat that pushes conversations into Slack and integrates with HubSpot, Salesforce, and Pipedrive for instant lead capture.

#29 Crisp

All‑in‑one messaging suite with integrations for HubSpot, Salesforce, and Zoho CRM; includes shared inbox, chatbots, and real‑time analytics.

Open‑source chat platform with customizable CRM connectors (Salesforce, HubSpot, Zoho) via APIs and Zapier; supports self‑hosting for data control.

#31 JivoChat

Multichannel live chat with native integrations for HubSpot, Salesforce, Zoho CRM, and Pipedrive; includes call‑back, messenger, and AI bot features.

#32 Meya

Conversational AI platform that can embed live chat and integrates with Salesforce, HubSpot, and Microsoft Dynamics via webhooks.

#33 Heyday

AI‑powered chat for retail that syncs with Shopify, HubSpot, and Zoho CRM; automates product recommendations and captures leads.