Best Live Chat Software for Small E‑commerce Stores

Combines live chat, chatbots, and email in a single inbox; integrates with Shopify, WooCommerce, and BigCommerce; free plan includes unlimited chats.

Feature‑rich platform with ticketing, automation, and detailed analytics; native integrations with major carts and a 14‑day free trial.

Customer messaging suite with live chat, bots, and product tours; deep segmentation and automation for upselling, ideal for fast‑growing stores.

Real‑time chat with proactive triggers, visitor monitoring, and seamless handoff to Zendesk Support; affordable starter plan.

Free unlimited live chat with customizable widgets, automated greetings, and mobile apps; supports multiple agents without hidden fees.

All‑in‑one messenger with live chat, inbox, knowledge base, and chatbot builder; integrates with Shopify, WooCommerce, and Stripe.

Simple live chat with real‑time reporting, automation rules, and CRM integrations; transparent pricing and a 14‑day free trial.

Conversational marketing platform featuring live chat, AI bots, and meeting scheduling; strong focus on lead qualification for e‑commerce.

Multichannel chat (website, FB Messenger, WhatsApp) with a unified inbox; free tier supports unlimited agents for small shops.

Modern messaging solution with AI bots, in‑app chat, and integrations with Freshworks CRM; tiered pricing suitable for startups.

Unlimited chats and agents on the free plan; includes visitor insights, canned responses, and easy Shopify integration.

Live chat with offline messaging, visitor tracking, and a built‑in chatbot; integrates with Shopify, WooCommerce, and Magento.

Enterprise‑grade live chat with proactive messaging, A/B testing, and deep analytics; offers a small‑business plan with essential features.

Live chat, email, and help desk in one; includes targeted messages, product recommendations, and Shopify integration.

Video‑recorded visitor sessions combined with live chat; free plan includes unlimited chats and basic automation.

Customer communication hub with live chat, help desk, and social inbox; built‑in e‑commerce integrations and automation workflows.

All‑in‑one help desk featuring live chat, ticketing, and call center; affordable starter plan and extensive e‑commerce plugins.

German‑based live chat with GDPR compliance, WhatsApp integration, and proactive messaging; free tier for up to 2 agents.

Live chat, video chat, and voice support; includes ticketing and a free plan for up to 3 agents, plus Shopify app.

Simple widget with real‑time visitor monitoring, mobile apps, and a free plan for unlimited chats.

Slack‑powered live chat that lets agents respond directly from Slack; quick setup for Shopify and other platforms.

Free live chat integrated with HubSpot CRM; automatic contact creation and conversation tracking for small stores.

Help desk focused on e‑commerce with live chat, email, and social media; deep Shopify integration and automation rules.

Unified inbox for live chat, email, and social; includes real‑time visitor monitoring and a self‑service portal.

Chatbot builder with live chat handoff; supports Facebook Messenger, website chat, and integrates with Shopify.

Part of Sendinblue's marketing suite; live chat widget with contact syncing and email automation.

Enables WhatsApp live chat on e‑commerce sites; Twilio provides easy integration and pay‑as‑you‑go pricing.

Developer‑friendly chat SDK to embed fully customizable live chat; supports private messaging and group chats.

Multi‑platform chat with live support, community forums, and social login; free tier for up to 100 monthly active users.

Simple live chat widget with unlimited chats, real‑time visitor monitoring, and a free plan for small sites.

Live chat combined with visitor tracking and lead scoring; integrates with Zoho CRM and popular e‑commerce platforms.

Part of the CleverTap engagement suite; real‑time chat with AI suggestions and deep analytics for conversion optimization.

Open‑source chat platform you can self‑host; offers live chat widget, omnichannel support, and full data control.

Unlimited chats, proactive triggers, and mobile apps; free plan includes basic features for startups.

AI‑enhanced live chat that suggests replies and upsell prompts; integrates with Shopify and WooCommerce.