Top 30 Integrated Review & CRM Solutions for Small Business Owners

Free CRM with built‑in email tracking, live chat, and a seamless integration with HubSpot's Marketing Hub for automated review requests.

Comprehensive CRM that pairs with Zoho Survey and Zoho Social to capture, display, and respond to customer reviews across multiple channels.

AI‑powered sales CRM with built‑in email automation that can trigger post‑purchase review emails and sync ratings back to the contact record.

Project‑focused CRM that integrates with Trustpilot and Google My Business to pull review data directly into customer timelines.

Pipeline‑centric CRM with a marketplace app for automated review requests and two‑way sync of review scores to deal records.

All‑in‑one CRM, marketing automation, and service platform that includes a native review‑request workflow and sentiment tracking.

CRM built directly into Gmail; integrates with Google Forms and ReviewTrackers to collect and log customer reviews without leaving inbox.

Social‑first CRM that pulls social mentions and review data from platforms like Yelp and Facebook into unified contact profiles.

Google Workspace‑native CRM with Zapier integrations to push review invitations to customers and capture ratings back into deals.

Small‑business CRM and marketing automation that includes a built‑in review‑request email series and tracks NPS scores on contact records.

Scaled‑down Salesforce edition for SMBs, paired with AppExchange review apps (e.g., ReviewSnap) for end‑to‑end review management.

Free CRM with built‑in website builder and review widget; automatically logs Google and Facebook reviews to lead cards.

Work OS that can be configured as a CRM and includes automations to send review requests after task completion.

Project management platform with CRM views; integrates with Zapier to trigger review collection and embed ratings in dashboards.

Lightweight CRM that syncs with ReviewTrackers and Trustpilot via native integrations, keeping review history alongside contact details.

Simple, flat‑fee CRM that offers a built‑in email template for post‑service review requests and logs responses on the contact timeline.

High‑velocity sales CRM with built‑in calling; integrates with Grade.us to push call outcomes and review prompts directly to prospects.

CRM with pipeline automation that can trigger review‑request emails via built‑in templates and sync scores back to the opportunity.

AI‑driven CRM that automatically pulls review data from Google My Business and displays it on the company record.

Modular suite that includes a Review Management app; lets you request, monitor, and respond to reviews from a single dashboard.

CRM focused on SMBs with a built‑in NPS survey tool that captures feedback and stores it alongside customer records.

All‑in‑one reputation and CRM platform; automatically sends review invitations after a service ticket is closed and syncs ratings to the CRM.

Review collection platform that offers a lightweight CRM view, letting you tag reviewers, assign follow‑ups, and track conversion.

E‑commerce review suite with built‑in CRM features; captures UGC, syncs it to Shopify/BigCommerce contacts, and scores leads.

Customer experience platform that combines NPS surveys, review solicitation, and a simple CRM for small teams.

Review management tool that integrates with most CRMs via Zapier, allowing automatic creation of contacts from new reviews.

Enterprise‑grade reputation platform with a built‑in CRM module for SMBs; centralizes reviews, social mentions, and customer data.

Messaging platform that captures reviews via SMS and automatically attaches them to the corresponding customer record in your CRM.

Specialized review monitoring solution that syncs review data to popular CRMs (HubSpot, Zoho, Salesforce) for a unified view.

Native integration that pulls Google reviews into Zoho contacts, enabling follow‑up tasks and sentiment analysis.

Robust CRM with Marketplace add‑ons for review collection (e.g., Trustpilot connector) that embed ratings into opportunity records.

Sales CRM that integrates with Zendesk Support and ReviewPush to capture post‑support reviews directly on the deal pipeline.

Combined ticketing and CRM suite with automated review request triggers after ticket resolution.

Customer service platform with built‑in CRM and a review‑request module that sends personalized NPS surveys after interactions.

Referral & loyalty platform that also handles review solicitation; integrates with most CRMs to enrich customer profiles.