Top 20 Alternatives to Freshsales in CRM Software

Freshsales (by Freshworks) is a modern, AI‑powered CRM that combines lead capture, pipeline management, email tracking, and reporting. Below are 20 popular CRM platforms you can consider as alternatives, each with its own strengths and pricing models.

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Top Competitors to Consider

Free‑forever CRM with robust contact management, pipeline visualization, email tracking, and a rich ecosystem of marketing, sales, and service tools.

Industry‑leading cloud CRM offering deep customization, AI‑driven insights (Einstein), extensive app marketplace, and enterprise‑grade scalability.

Affordable, feature‑rich CRM with AI sales assistant Zia, multichannel communication, workflow automation, and seamless integration with the Zoho suite.

Visual pipeline‑centric CRM focused on small‑to‑mid‑size teams, with drag‑and‑drop deal stages, activity reminders, and robust reporting.

Enterprise‑grade CRM tightly integrated with Microsoft 365, offering AI insights, deep data analytics, and extensive customization via Power Platform.

CRM built for Google Workspace users; auto‑logs emails, syncs with Google apps, and provides simple pipeline management.

Project‑focused CRM that blends pipeline management with post‑sale project delivery, offering robust relationship linking and workflow automation.

Highly customizable CRM platform with strong automation, AI‑driven insights, and on‑premise or cloud deployment options.

#10 Nimble

Social‑selling CRM that aggregates contact data from social media, email, and calendars, providing unified relationship insights.

#11 Close.io

Inside‑sales focused CRM with built‑in calling, email automation, and powerful reporting for high‑velocity sales teams.

All‑in‑one sales and marketing automation platform for small businesses, featuring lead capture, e‑commerce, and robust workflow automation.

#13 Agile CRM

Unified CRM, marketing automation, and service desk solution with contact management, deal tracking, and telephony integration.

CRM that lives inside Gmail, allowing users to manage pipelines, track emails, and automate workflows without leaving their inbox.

#15 Bitrix24

Free‑tier CRM with built‑in collaboration tools, task management, telephony, and a marketplace of add‑ons for extended functionality.

Simple, clean CRM for small teams, offering contact management, sales pipeline, and integration with popular productivity apps.

AI‑powered CRM that automatically captures and enriches contact data, ideal for SMBs looking for low‑maintenance pipeline management.

Modular cloud CRM with sales pipeline, contact management, and integration to Apptivo’s full suite of business apps (project, invoicing, etc.).

Customizable work OS that can be configured as a CRM, offering visual pipelines, automation, and seamless integration with Monday’s broader project tools.

#20 PipeDrive

Intuitive visual pipeline CRM focused on activity‑based selling, with AI‑driven sales assistant and extensive integration marketplace.

AI‑driven CRM from Freshworks offering lead scoring, email tracking, phone, and built‑in analytics; listed for comparison.