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Freshsales (Freshworks CRM)

Freemium

A robust CRM designed for small businesses to manage leads, deals, and customer relationships.

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4.6 Editor Rating
Vetted Score
4.6 / 5.0

Earns a strong score due to its intuitive UI, comprehensive feature set for SMBs, and reliable integrations despite a modest free tier.

Key Features
Lead Management

Capture, score, and nurture leads automatically with customizable pipelines and AI-driven insights.

Deal Tracking

Visualize sales stages, set reminders, and forecast revenue with real-time analytics.

Omni‑Channel Communication

Integrate email, phone, chat, and social media to maintain unified customer conversations.

Frequently Asked Questions

Yes, Freshsales offers a free tier with core contact and lead management features, suitable for small teams.

Paid plans start at $15 per user/month (Growth) and go up to $69 per user/month (Enterprise), each adding more automation, reporting, and support options.

Freshsales is cloud‑based and works in any web browser, with native iOS and Android apps for on‑the‑go access.
Specifications
Pricing Model Offers a free tier with basic features, and paid plans ranging from $15 to $69 per user per month for advanced automation and analytics.
Supported Platforms
Web (browser)iOSAndroid