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Unified cloud‑based CX platform with AI‑driven routing, real‑time dashboards, and granular reporting for voice, chat, email, and social.
Enterprise‑grade contact‑center suite offering real‑time performance monitoring, predictive analytics, and customizable reporting across all channels.
Scalable cloud solution with live agent dashboards, real‑time KPI tracking, and AI‑powered insights for inbound and outbound operations.
#5 Talkdesk
Modern cloud contact center with real‑time analytics, automated reporting, and AI‑assisted routing for omnichannel support.
Integrated with RingCentral's UC suite, it provides live dashboards, real‑time queue analytics, and customizable reporting for voice and digital channels.
Cloud‑based platform delivering real‑time agent performance metrics, omnichannel reporting, and AI‑driven insights.
Enterprise‑grade solution with real‑time analytics, predictive routing, and deep integration with Cisco collaboration tools.
Hybrid contact‑center suite offering live dashboards, real‑time reporting, and AI‑enhanced workforce optimization.
On‑premise and cloud‑ready solution with real‑time queue monitoring, agent performance dashboards, and detailed reporting.
Omnichannel platform with live analytics, real‑time sentiment tracking, and customizable reporting for voice, chat, and social.
Formerly Freshcaller, provides real‑time call analytics, live agent dashboards, and automated reporting within the Freshworks suite.
#13 Zendesk Talk
Integrated voice solution with real‑time call metrics, live dashboards, and comprehensive reporting across all support channels.
#14 Twilio Flex
Programmable contact‑center platform offering real‑time monitoring, customizable dashboards, and granular reporting via Twilio's APIs.
#15 Amazon Connect
AWS‑based cloud contact center with real‑time metrics, AI‑driven insights, and deep integration with Amazon analytics services.
Hybrid solution delivering live performance dashboards, real‑time queue analytics, and advanced reporting for voice and digital channels.
#17 Aircall
Cloud phone system with real‑time call monitoring, live agent dashboards, and exportable analytics for small‑to‑mid‑size teams.
AI‑enhanced platform offering real‑time call analytics, live dashboards, and automated reporting across voice and messaging.
Formerly Jive, provides real‑time queue statistics, live agent performance dashboards, and customizable reporting.
#20 Bright Pattern
Cloud‑native contact center with real‑time analytics, AI‑driven insights, and fully customizable reporting for omnichannel support.
#21 CallHippo
Virtual phone system with live call analytics, real‑time dashboards, and detailed reporting for sales and support teams.
#22 Aspect Via
Omnichannel platform delivering real‑time performance monitoring, live dashboards, and advanced reporting for large enterprises.
Enterprise solution with real‑time queue monitoring, live agent dashboards, and extensive reporting capabilities.
Hybrid contact‑center suite offering live analytics, real‑time reporting, and AI‑driven workforce optimization.
#25 LiveAgent
All‑in‑one help desk with integrated call center, real‑time ticket and call analytics, and customizable reporting.
Customer support suite with real‑time ticket and call metrics, live dashboards, and automated reporting.
#27 Intercom
Messaging‑first platform that includes real‑time chat analytics, live agent performance dashboards, and detailed reporting.
#28 Kustomer
CRM‑centric contact center with real‑time interaction analytics, live dashboards, and unified reporting across channels.
Legacy Serenova platform now part of RingCentral, offering live analytics, real‑time monitoring, and robust reporting.
Enterprise‑grade solution with real‑time performance monitoring, AI‑driven insights, and customizable reporting.
Conversational AI platform with real‑time bot analytics, live agent dashboards, and detailed reporting for voice and chat.
#32 Talkdesk Studio
Low‑code workflow builder within Talkdesk that adds real‑time analytics and reporting to custom contact‑center processes.
#33 UJET
Mobile‑first contact‑center platform delivering real‑time agent dashboards, live analytics, and in‑app reporting.
#34 Genesys Engage
On‑premise/hosted version of Genesys CX with advanced real‑time analytics, predictive routing, and enterprise reporting.
Complementary analytics suite that provides real‑time monitoring, quality management, and reporting for any contact‑center platform.
Programmable communications APIs with real‑time call analytics, live dashboards, and custom reporting capabilities.
Outsourced contact‑center service offering clients real‑time performance dashboards and detailed reporting.