4.6 / 5.0

Earns a strong score due to its robust omnichannel features, reliable cloud performance, and extensive integration ecosystem.

Seamlessly route voice, chat, email, and social interactions to the right agents using AI‑driven skills matching.

Dashboard and reporting tools provide live metrics on call volume, agent performance, and customer satisfaction.

Easily add or remove agents and locations with a cloud‑native platform that supports global deployments.

Mitel provides subscription plans billed per user per month, with tiered pricing that scales from basic to enterprise features.

Mitel Contact Center is primarily a cloud‑based solution; on‑premise deployments are not offered as a standard option.

The platform supports voice calls, email, live chat, SMS, and social media messaging within a unified interface.

Pricing Model Tiered subscription plans starting at $30.00 per user per month, with enterprise options that can exceed $120.00 per user per month.

Supported Platforms

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What pricing models does Mitel Contact Center offer?

Is there an on‑premise deployment option?