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Unified cloud CX platform with omnichannel routing, AI bots, workforce management, and robust analytics.
Scalable SaaS solution featuring predictive dialing, AI routing, CRM integration, and real‑time reporting.
#4 Talkdesk
AI‑powered contact‑center software with omnichannel support, automation, and a marketplace of pre‑built integrations.
Integrated with RingCentral’s UCaaS, offering voice, chat, email, and social channels plus AI routing and analytics.
Cloud‑based platform delivering voice, chat, email, and SMS support with AI insights and workforce management tools.
Enterprise‑grade contact‑center suite with omnichannel routing, AI, and deep integration with Avaya’s communication stack.
Secure, AI‑enhanced contact‑center solution built on Cisco’s Webex platform, supporting voice, chat, and video.
Formerly Freshcaller – a simple, cloud‑based call‑center tool with omnichannel support, IVR, and real‑time dashboards.
#10 Zendesk Talk
Integrated voice solution within Zendesk Suite, offering call routing, analytics, and seamless ticketing.
#11 3CX Call Center
On‑premise or cloud PBX with built‑in call‑center features, including skill‑based routing, reporting, and CRM connectors.
Hybrid contact‑center platform delivering voice, chat, and email with AI routing and workforce optimization.
#13 Aspect Via
Cloud‑native CX platform offering omnichannel engagement, AI bots, and advanced analytics.
Formerly NewVoiceMedia – a cloud CX solution with omnichannel routing, AI insights, and deep CRM integrations.
#15 Aircall
Easy‑to‑deploy cloud phone system for support teams, featuring call routing, analytics, and integrations with major CRMs.
AI‑driven contact‑center suite built on Google Cloud, offering voice, chat, video, and real‑time transcription.
Unified communications platform with call‑center capabilities, AI routing, and robust reporting.
#18 Bright Pattern
Cloud‑based omnichannel contact‑center software with AI routing, workforce management, and a low‑code automation studio.
#19 UJET
Mobile‑first CX platform focused on field service and support, offering voice, chat, and AI‑powered assistance.
#20 Calabrio ONE
All‑in‑one CX suite combining workforce optimization, analytics, and omnichannel engagement tools.
Hosted PBX with built‑in contact‑center features, including skill‑based routing, reporting, and CRM integrations.