Vetted Score

4.6 / 5.0

Earns 4.6/5 for its deep integration with 3CX PBX, robust omni‑channel features, and scalable pricing, though some users note a steeper learning curve.

Key Features

Omni‑Channel Routing

Automatically route calls, chats, emails, and social messages to the most appropriate agent based on skills and availability.

Real‑Time Analytics Dashboard

Monitor key performance indicators such as AHT, CSAT, and agent utilization with customizable, live dashboards.

Integrated CRM & Workforce Management

Seamlessly connect to popular CRMs and schedule agents, track adherence, and forecast workload within the same interface.

Frequently Asked Questions

The Contact Center module is a paid add‑on; however, 3CX offers a free PBX edition with limited call capacity, but no built‑in contact‑center features.

It can be installed on Windows Server, Linux (Ubuntu), or run as a cloud‑based instance on AWS, Azure, or Google Cloud.

Yes, native connectors are available for major CRMs such as Salesforce, Microsoft Dynamics, and HubSpot, plus an open API for custom integrations.

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Specifications

Pricing Model Contact Center is sold as an add‑on to any 3CX PBX license; pricing starts at $10.00 per user per month for the Pro tier and $15.00 for Enterprise, with volume discounts and a free trial.

Supported Platforms

Windows ServerLinux (Ubuntu)Cloud (AWS, Azure, Google Cloud)