Vetted Score

4.6 / 5.0

Earns a strong score due to its robust omnichannel features, AI routing, and comprehensive analytics, while maintaining a user‑friendly interface and reliable cloud uptime.

Key Features

Omnichannel Routing

Seamlessly route voice, chat, email, and social interactions to the right agents using AI‑driven skills matching.

Real‑Time Analytics & Dashboards

Monitor key performance indicators with customizable dashboards and exportable reports for continuous improvement.

Integrated Workforce Management

Automate scheduling, forecasting, and quality monitoring to optimize agent productivity and service levels.

Frequently Asked Questions

8x8 offers month‑to‑month plans, but annual commitments are available at discounted rates.

Yes, it provides native connectors and APIs for popular CRMs such as Salesforce, Zendesk, and Microsoft Dynamics.

Pricing includes standard inbound/outbound call allowances; excess usage is billed per minute according to the selected plan.

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Specifications

Pricing Model Subscription‑based pricing starting at $30.00 per user per month, with premium plans up to $70.00 per user per month for advanced analytics and AI features.

Supported Platforms

Web (Chrome, Firefox, Edge, Safari)Windows 10/11macOSLinux (via browser)iOSAndroid