Vetted Score

4.6 / 5.0

Scored 4.6/5 for its deep Zendesk integration, robust routing features, and comprehensive analytics, though pricing can rise quickly for high‑volume teams.

Key Features

Seamless Zendesk Integration

Calls are logged directly in Zendesk tickets, enabling unified customer histories and streamlined workflows.

Real‑Time Call Routing & IVR

Advanced routing rules and interactive voice response guide callers to the right agents automatically.

Analytics & Reporting

Built‑in dashboards provide call volume, handling time, and agent performance metrics.

Frequently Asked Questions

Yes, Zendesk Talk offers a free tier with a limited number of minutes per month, suitable for small teams or trial use.

Yes, agents can make and receive calls through the Zendesk mobile apps on iOS and Android.

Extra minutes are billed on a pay‑as‑you‑go basis, with rates varying by plan; you can purchase minute bundles in the admin console.

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Specifications

Pricing Model Free tier offers limited minutes per month; paid plans start at $19.00 per agent per month with additional minutes and advanced features.

Supported Platforms

Web (Browser)iOSAndroid