Vetted Score

4.6 / 5.0

Earns a strong score due to its robust omnichannel features, AI analytics, and seamless CRM integrations, making it a top choice for growing contact centers.

Key Features

Omnichannel Routing

Automatically directs calls, chats, and messages to the right agent based on skill set, availability, and customer context.

AI‑Powered Insights

Real‑time sentiment analysis and predictive analytics help supervisors improve agent performance and customer satisfaction.

Integrated CRM

Native integrations with major CRMs (Salesforce, HubSpot, Zendesk) provide a unified view of customer interactions.

Frequently Asked Questions

Yes, Dialpad offers a 14‑day free trial with access to core features, allowing teams to evaluate the platform before committing.

Agents can access the platform via any modern web browser, as well as dedicated iOS and Android apps for mobile flexibility.

Absolutely; native integrations are available for Salesforce, HubSpot, Zendesk, and other major CRMs, plus an open API for custom connections.

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Specifications

Pricing Model Subscription pricing starts at $50 per user per month for the Essentials plan and scales up to $150 per user per month for the Enterprise tier with advanced analytics and AI routing.

Supported Platforms

Web (Chrome, Firefox, Safari)iOSAndroid