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Cloud‑based solution offering omnichannel routing (voice, email, chat, SMS, WhatsApp) with AI‑powered insights and a free tier for up to 10 agents.
Scalable cloud contact center with voice, SMS, email, web chat, and social media integration; plans start at $20 per agent/month.
Unified platform supporting voice, email, chat, SMS and social channels; includes workforce management and analytics on a budget‑friendly plan.
Zoho’s help‑desk with built‑in contact‑center features—voice, email, live chat, and social; affordable tier at $12 per user/month.
#6 Aircall
Modern cloud phone system with integrated voice, SMS, and chat; easy CRM sync and pay‑as‑you‑go pricing starting at $30/agent.
All‑in‑one solution offering voice, email, chat, SMS and social media; includes AI routing and reporting; entry plan under $25/agent.
#8 CloudTalk
Simple cloud call center with omnichannel support (voice, email, chat, SMS) and robust analytics; pricing starts at $25 per seat.
#9 CallHippo
Virtual phone system with multi‑channel capabilities (voice, SMS, WhatsApp, web chat) and click‑to‑call; plans from $15/agent.
#10 LiveAgent
Help‑desk with built‑in call center; supports voice, email, live chat, social media, and messaging apps on a single platform.
Free CRM with integrated contact‑center tools—voice, email, chat, and social; premium plans add advanced routing for under $30/seat.
AI‑driven cloud platform offering voice, SMS, email, chat, and video; transparent pricing starts at $20 per user.
Unified communications suite with voice, video, chat, SMS and social integrations; affordable plans for small teams.
Comprehensive UCaaS with contact‑center features—voice, SMS, email, chat, and social; entry tier under $30/agent.
All‑in‑one messaging suite that adds voice and phone support; ideal for startups needing chat, email, SMS and voice on a low budget.
Combines live chat, email, Messenger, and phone support; free tier available, premium voice add‑on starts at $19/month.
Developer‑friendly platform for building custom omnichannel experiences (voice, SMS, chat, WhatsApp) with pay‑as‑you‑go pricing.
Self‑hosted open‑source PBX (Asterisk) paired with Vicidial for full‑featured, multi‑channel call center; zero licensing cost, only hosting.
Customer service platform with unified inbox for voice, email, chat, SMS, and social; affordable starter plan for SMBs.
Includes Zoho Desk, Zoho PhoneBridge, and Zoho SalesIQ for a complete omnichannel contact center; pricing at $30 per employee.
Entry‑level cloud phone system with voice, SMS, and basic chat integration; free for up to 10 agents, paid plans start at $15.