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All‑in‑one cloud CX suite with AI routing, omnichannel chat, voice, email, and robust workforce management.
Scalable SaaS contact‑center with predictive dialing, AI‑powered routing, and integrated CRM connectors.
#4 Talkdesk
Enterprise‑grade cloud contact‑center offering omnichannel support, AI‑driven automation, and a low‑code workflow builder.
Comprehensive CCaaS platform featuring AI routing, workforce optimization, analytics, and omnichannel engagement.
Integrated with RingCentral’s UCaaS, it provides voice, chat, email, and social channels with AI‑based routing.
Cloud‑based solution delivering voice, chat, email, and SMS with built‑in analytics and AI routing.
AWS‑native, pay‑as‑you‑go contact‑center service that leverages AWS AI services for speech analytics and routing.
Enterprise‑grade CCaaS with AI‑enhanced routing, omnichannel support, and deep integration with Cisco’s collaboration tools.
Formerly NewVoiceMedia, it offers omnichannel routing, AI insights, and seamless CRM integrations.
#11 3CX Call Center
On‑premise or cloud PBX with built‑in call‑center features like queues, reporting, and CRM integration.
Cloud contact‑center platform delivering AI‑driven routing, workforce management, and omnichannel engagement.
Hybrid cloud solution offering voice, chat, and email channels with AI routing and analytics.
#14 UJET
Mobile‑first CCaaS built for field service and support agents, featuring chat, voice, and AI assistance.
AI‑powered cloud contact‑center integrated with Google Workspace and Microsoft 365, offering voice, chat, and SMS.
Formerly Freshcaller, it provides a simple UI for inbound/outbound calls, IVR, and integrates tightly with Freshdesk CRM.
Omnichannel solution with voice, chat, email, and social, plus AI‑driven sentiment analysis and CRM integration.
#18 Aircall
Cloud‑based phone system for support teams, featuring click‑to‑dial, real‑time analytics, and integrations with major CRMs.
Unified communications platform offering voice, chat, email, and AI‑enhanced routing with robust reporting.
#20 CallHippo
Virtual phone system with call‑center features such as IVR, call queues, and real‑time dashboards.
#21 LiveAgent
Help‑desk with built‑in call‑center capabilities, supporting voice, chat, email, and social channels.