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#2 Freshservice
Intuitive cloud‑based ITSM tool with ticketing, asset management, change management, and a powerful AI‑driven automation engine.
Customer‑service platform that doubles as a help‑desk with robust ticketing, macros, and multi‑channel support.
Atlassian’s ITSM solution built on Jira, offering incident, problem, change, and asset management with deep DevOps integration.
Feature‑rich ITIL‑aligned service desk with ticketing, asset management, and a built‑in knowledge base; available on‑premise or cloud.
Free, ad‑supported help‑desk with ticketing, self‑service portal, and basic asset tracking—ideal for very small teams.
#7 SysAid
All‑in‑one ITSM suite offering ticketing, asset management, automation, and a built‑in IT portal for end‑users.
#8 HaloITSM
Modern, low‑code ITSM platform with ticketing, CMDB, and workflow automation designed for SMBs.
#9 Zoho Desk
Customer support software with multi‑channel ticketing, AI‑driven suggestions, and integration with the Zoho suite.
User‑friendly ticketing system with automation, SLA management, and a customizable self‑service portal.
#11 Kayako
Unified customer service platform combining live chat, email, and ticketing with a shared inbox for teams.
ITSM solution focused on project‑centric organizations, offering ticketing, asset management, and change control.
Highly configurable ITSM platform with low‑code workflow builder, suitable for SMBs that need flexibility.
Scaled‑down, cloud‑native version of BMC’s enterprise ITSM, offering incident, problem, and change management for small teams.
#15 Freshdesk
Customer support platform with ticketing, automation, and a knowledge base; includes a simple ITSM module.
Professional services automation (PSA) tool that includes ticketing, project management, and billing for IT service providers.
Original Samanage product, still available as a standalone offering with ticketing, asset tracking, and a self‑service portal.
#18 IT Glue
Documentation platform that integrates with most ticketing systems, improving knowledge sharing and onboarding.
#19 Topdesk
Service desk solution with ticketing, self‑service portal, and facility management features, geared toward SMBs.
Lightweight, cloud‑based version of ServiceNow designed for small businesses needing core ITSM capabilities.
#21 Atera
All‑in‑one remote monitoring and management (RMM) plus ticketing for MSPs and small IT teams.