Vetted Score
4.6
/ 5.0
Scored 4.6/5 due to its robust feature set, extensive integrations, and strong enterprise support, though pricing can be high for smaller teams.
Key Features
Incident Management
Automates ticket creation, routing, and resolution with AI-powered suggestions and SLA tracking.
Change and Release Management
Manages risk‑based change workflows, approvals, and automated release pipelines.
Service Catalog & Automation
Provides a configurable service catalog with workflow automation to deliver services at scale.
Frequently Asked Questions
ServiceNow provides tiered subscription plans (Standard, Professional, Enterprise) billed per user per month, with prices varying based on feature depth and support levels.
Yes, it offers out‑of‑the‑box integrations and a robust API ecosystem for connecting to monitoring, CMDB, and third‑party SaaS applications.
ServiceNow offers a free trial period for new customers, but the platform is fully paid after the trial ends; there is no permanent free tier.
Featured Lists & Comparisons
Specifications
Pricing Model
Subscription-based per user per month with tiered plans ranging roughly from $20 to $100.
Supported Platforms
Web (Chrome, Edge, Firefox)iOSAndroid