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Top Competitors to Consider
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Formerly Freshcaller, this cloud‑based phone system nests inside Freshdesk’s ticketing suite, delivering click‑to‑dial, IVR, and real‑time call analytics for SMBs.
A seamless blend of ticketing and VoIP; agents can answer calls directly from the Zendesk UI, with call recordings, transcriptions, and automated ticket creation.
All‑in‑one cloud contact center with omnichannel routing, AI‑driven insights, and a robust API; plans start at a price point friendly to small teams.
#5 Aircall
A modern VoIP platform built for SMBs that integrates with most help‑desk tools (Freshdesk, Zendesk, HubSpot, etc.) and offers real‑time dashboards, call queues, and click‑to‑dial.
#6 Talkdesk
Scalable cloud contact center with AI‑powered routing, built‑in CRM connectors, and a visual workflow builder; offers a “Talkdesk for SMBs” plan with simplified pricing.
Unified voice, chat, email, and social channels with advanced analytics; small‑business bundles include unlimited domestic calling and easy CRM integrations.
On‑premise or cloud‑hosted PBX that pairs with popular ticketing platforms; features include softphone, web‑based dashboard, and low‑cost per‑user licensing.
Integrated VoIP and help‑desk solution with auto‑attendant, call recording, and CRM sync; pricing tiers start at under $25 per user/month.
Cloud communications suite offering voice, messaging, and video; integrates with Zendesk, Freshdesk, and HubSpot for ticket‑to‑call workflows.
#11 LiveAgent
Help‑desk with built‑in call center, live chat, and social inbox; includes call routing, call recording, and automatic ticket generation.
#12 Kayako
Customer service platform that merges live chat, email, and phone; offers a shared inbox and real‑time collaboration for small support teams.
#13 Help Scout
Email‑first help desk with optional phone integration via third‑party add‑ons (Aircall, RingCentral); focuses on a shared inbox and simple ticketing for SMBs.
#14 Intercom
Conversational platform combining chat, bots, and a built‑in voice solution; integrates with Twilio for inbound/outbound calls and creates tickets automatically.
#15 Front
Shared inbox that unifies email, chat, SMS, and phone (via integrations); agents can turn conversations into tickets and collaborate in real time.
Customer service hub with ticketing, knowledge base, and HubSpot Talk (phone integration) for inbound calls and call logging.
#17 Gorgias
E‑commerce‑focused help desk with native phone integration (via Aircall/Twilio); automates order‑related tickets and supports multi‑channel inbox.
#18 Groove
Simple help‑desk for small teams that can be paired with VoIP providers (Aircall, RingCentral) through Zapier; focuses on email ticketing and live chat.
#19 Crisp
All‑in‑one messaging suite with live chat, email, and phone (Crisp Call) that logs calls as tickets; affordable starter plan for startups.
#20 Tidio
Chatbot and live‑chat platform that adds a phone widget via Twilio; conversations are stored in a unified inbox and can be exported to ticketing tools.
Cloud‑based contact center with omnichannel routing, AI‑driven analytics, and easy integration with popular CRMs and help‑desk apps; offers SMB‑friendly pricing.