Vetted Score
4.6
/ 5.0
Earns a high score due to robust omnichannel features, intuitive UI, and strong integration ecosystem, making it a top choice for midsize businesses.
Key Features
Omnichannel Routing
Automatically directs calls, chats, emails, and SMS to the right agents based on skill set and availability.
Real-Time Analytics Dashboard
Provides live metrics on call volume, wait times, and agent performance for data-driven decisions.
Integrated CRM
Seamlessly syncs with popular CRM platforms to surface customer history during interactions.
Frequently Asked Questions
Yes, Nextiva offers a 14‑day free trial with full access to all core features.
It supports voice calls, video, live chat, email, SMS, and social media messaging.
Yes, it integrates natively with major CRMs like Salesforce, HubSpot, and Zoho, as well as via API for custom connections.
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Specifications
Pricing Model
Subscription starts at $30.00 per user per month for the Essentials plan, with Enterprise tiers up to $70.00 per user per month.
Supported Platforms
Web (browser)iOSAndroid
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