Vetted Score
4.6
/ 5.0
Earns a strong score for its comprehensive free tier, seamless phone integration, and robust automation, making it a top choice for SMB call centers.
Key Features
Unified Ticketing & Call Management
Combine email, chat, social media tickets and phone calls in a single inbox powered by Zoho PhoneBridge.
Automation & AI Assist
Automate routing, SLA enforcement, and use Zia AI for suggested replies and sentiment analysis.
Customizable Reporting & Analytics
Drag‑and‑drop dashboards and real‑time metrics help monitor agent performance and call center KPIs.
Frequently Asked Questions
Yes, Zoho Desk offers a free plan that includes basic ticketing and limited PhoneBridge minutes for up to three agents.
PhoneBridge integrates with major VoIP providers and can also work with SIP‑based PBX systems through Zoho’s API.
Paid plans are subscription‑based per agent per month, starting at $14 for the Standard tier and scaling up to $30 for the Enterprise tier, with discounts for annual billing.
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Specifications
Pricing Model
Free tier with basic ticketing; paid plans start at $14 per agent per month and go up to $30 for the Enterprise tier, billed annually.
Supported Platforms
Web (any browser)iOSAndroid