Vetted Score

4.6 / 5.0

Earns 4.6/5 for its reliable performance, extensive integrations, and strong support, though the free tier is limited compared with competitors.

Key Features

Real‑time Messaging

Instantly chat with website visitors, share files, and co‑browse to resolve issues on the spot.

Intelligent Routing & Automation

Automatically route chats to the right agents using skill‑based routing, bots, and triggers.

Analytics & Reporting

Gain insights with detailed chat metrics, agent performance dashboards, and customer satisfaction surveys.

Frequently Asked Questions

Yes, Zendesk Chat offers a free plan with basic chat functionality and limited concurrent chats.

Zendesk Chat works in any web browser and offers native apps for iOS, Android, Windows, and macOS.

Pricing is per‑agent, per‑month; the Starter plan starts at $14.00, and the Professional plan goes up to $49.00 with additional features like automation and advanced reporting.

Featured Lists & Comparisons

Specifications

Pricing Model Free tier includes basic chat; paid plans start at $14.00 per agent/month and go up to $49.00 per agent/month for advanced automation and analytics.

Supported Platforms

WebiOSAndroidWindowsmacOS