Top 20 Alternatives to Freshdesk Messaging in Live Chat Software

Freshdesk Messaging (formerly Freshchat) offers AI‑powered live chat, bots, and in‑app messaging for customer support and sales. Below are 20 comparable live‑chat platforms you can consider as alternatives.

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Top Competitors to Consider

Conversational platform with live chat, bots, product tours, and robust customer data integration.

Real‑time chat solution integrated with Zendesk Support, featuring triggers, analytics, and proactive chat.

Feature‑rich live‑chat software with ticketing, chat routing, and a marketplace of integrations.

#5 Drift

Revenue‑focused conversational marketing platform with live chat, AI bots, and meeting scheduling.

#6 Crisp

Unified inbox for chat, email, and social messaging, plus a built‑in knowledge base and chatbot builder.

#7 Tidio

Live chat and chatbot combo with easy website integration and multi‑channel messaging.

#8 Olark

Simple live‑chat tool with real‑time reporting, automation rules, and CRM integrations.

Open‑source customer engagement suite offering live chat, inbox, and WhatsApp integration.

Live chat, email, and help‑desk platform with in‑app messaging and automation workflows.

#11 Pure Chat

Unlimited live‑chat solution with visitor tracking, chat ratings, and integration with popular CRMs.

#12 Kayako

Unified customer service suite featuring live chat, shared inbox, and collaborative ticketing.

Free live‑chat tool built into HubSpot CRM, with chatbot builder and conversation routing.

Live chat and visitor analytics platform integrated with Zoho CRM and marketing tools.

#15 Userlike

Live‑chat solution for B2B and B2C with WhatsApp, Messenger, and SMS integration.

AI‑driven conversational platform for live chat, messaging apps, and voice bots.

Chat widget included in Sendinblue’s marketing suite, with automation and CRM linking.

#18 Gorgias

Help‑desk focused live chat for e‑commerce, tightly integrated with Shopify, Magento, and BigCommerce.

Enterprise live‑chat platform with proactive chat, compliance features, and deep CRM integrations.

#20 Comm100

Omnichannel chat solution with AI bots, co‑browse, and ticketing integration.

#21 Tawk.to

Free live‑chat service with unlimited agents, customizable widget, and mobile apps.