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Freshdesk Contact Center (formerly Freshcaller)

Freemium

A cloud‑based auto‑dialer and call center platform for seamless inbound and outbound communications.

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4.5 Editor Rating
Vetted Score
4.5 / 5.0

Earns a strong score for its intuitive UI, robust auto‑dialing features, and flexible pricing that suits both startups and enterprises.

Key Features
Intelligent Auto‑Dialing

Automates outbound calls with predictive dialing, ensuring agents spend more time talking and less time dialing.

Omni‑Channel Inbox

Combines voice, chat, email, and social interactions into a single unified dashboard for efficient support.

Real‑Time Analytics

Provides live call metrics, agent performance reports, and customizable dashboards for data‑driven decisions.

Frequently Asked Questions

Yes, a free plan is available with limited call minutes and up to 10 agents, ideal for small teams.

Yes, native iOS and Android apps let agents make and receive calls on the go.

The platform offers predictive, power, and preview dialing to match different sales and support workflows.
Specifications
Pricing Model Free tier with limited minutes and agents; paid plans start at $19 per agent per month and scale up to $79 for advanced features.
Supported Platforms
Web (any browser)iOSAndroid