Top 20 Alternatives to Zendesk Chat in Live Chat Software

Zendesk Chat (formerly Zopim) offers real‑time website chat, visitor monitoring, and ticket integration. Below are 20 popular live‑chat platforms that can serve as alternatives, each with its own strengths in automation, omnichannel support, and pricing.

Featured Offers
Top Competitors to Consider

Conversational platform with live chat, bots, and robust customer data management for SaaS and B2B.

Feature‑rich web chat with ticketing, analytics, and integrations for e‑commerce and support teams.

Modern messaging solution with AI bots, in‑app chat, and seamless Freshdesk ticketing integration.

#5 Drift

Revenue‑focused chat with conversational marketing, lead routing, and AI‑powered playbooks.

#6 Tidio

Combined live chat and chatbot platform, easy to embed, with multilingual support.

#7 Crisp

All‑in‑one messaging suite offering live chat, inbox, knowledge base, and mobile SDKs.

#8 Olark

Simple live chat with real‑time reporting, automation rules, and CRM integrations.

Unlimited agents, real‑time visitor monitoring, and integrations with HubSpot, Slack, and more.

Live chat, email automation, and help desk in one platform, geared toward SaaS and e‑commerce.

Live chat with visitor tracking, AI chatbots, and deep integration with Zoho CRM suite.

Free chat widget integrated with HubSpot CRM, bots, and conversation routing.

#13 Kayako

Unified inbox with live chat, email, and social messaging, plus collaborative ticketing.

#14 Userlike

Live chat for B2B and e‑commerce with WhatsApp, Facebook Messenger, and AI bot support.

#15 ClickDesk

Live chat, voice, and video support with ticketing and multilingual agents.

#16 Smartsupp

Chat widget combined with video recordings of visitor sessions and chatbot automation.

#17 JivoChat

Omnichannel chat covering web, mobile, social, and messenger apps with a free tier.

#18 Gorgias

E‑commerce‑focused help desk with live chat, email, and social media integration.

Enterprise‑grade live chat with advanced routing, compliance, and Salesforce integration.

Part of Sendinblue’s marketing suite; offers live chat, bot automation, and CRM contact sync.

#21 Tawk.to

Free live chat platform with unlimited agents, customizable widget, and mobile apps.