Vetted Score
4.6
/ 5.0
Scored 4.6/5 due to its robust omnichannel capabilities, strong integration ecosystem, and reliable cloud performance, though pricing can be high for small teams.
Key Features
Omnichannel Routing
Seamlessly route voice, chat, email, SMS, and social interactions to the right agents using AI‑driven algorithms.
Integrated CRM
Built‑in CRM tools and native integrations with Salesforce, Zendesk, and Microsoft Dynamics for unified customer data.
Workforce Management
Advanced scheduling, forecasting, and real‑time adherence monitoring to optimize agent productivity.
Frequently Asked Questions
Five9 is delivered as a fully cloud‑based SaaS platform; on‑premises deployment is not available.
Five9 offers tiered subscription plans starting at $100 per user per month, with discounts and custom pricing for larger or enterprise deployments.
Five9 provides native integrations with major CRMs such as Salesforce, Zendesk, Microsoft Dynamics, and offers APIs for additional custom connections.
Featured Lists & Comparisons
Top 20 Alternatives to Tidio in Call Center Software
Top 20 Alternatives to RingCentral Engage in Call Center Software
Top 20 Alternatives to Vonage Business Communications in Auto Dialer Software
Top 20 Alternatives to LeadSquared in Auto Dialer Software
Top 20 Alternatives to JustCall in Auto Dialer Software
Top 20 Alternatives to Mojo Dialer in Auto Dialer Software
Top 20 Alternatives to Aircall in Call Center Software
Top 20 Alternatives to 3CX Phone System in Call Center Software for Small Business
Top 20 Alternatives to CallTrackingMetrics in Auto Dialer Software
Top 20 Alternatives to Ring.io in Call Center Software
Specifications
Pricing Model
Subscription‑based pricing with tiered plans ranging from $100 to $200 per user per month, plus custom enterprise options.
Supported Platforms
Web (browser‑based)WindowsmacOSiOSAndroid
Best Alternatives
Genesys Cloud CX
Talkdesk
RingCentral Contact Center
NICE inContact CXone
8x8 Contact Center
Cisco Webex Contact Center
Avaya OneCloud CCaaS
Vonage Contact Center
Freshdesk Contact Center (formerly Freshcaller)
Aircall
Zendesk Talk
Dialpad Contact Center
Zoho Desk (with Zoho PhoneBridge)
Nextiva Contact Center
UJET
CallRail
Talkdesk Studio
Aspect Via