Vetted Score
4.6
/ 5.0
Earns 4.6/5 for its comprehensive feature set, strong integration ecosystem, and reliable performance, though pricing can be high for small teams.
Key Features
Unified Inbox
Manage tickets, live chats, and social messages from a single interface, reducing context switching.
Automation & Workflows
Create rule‑based automations to route, prioritize, and resolve tickets faster.
Self‑service Knowledge Base
Build searchable help articles and AI‑powered suggestions to empower customers to solve issues themselves.
Frequently Asked Questions
Yes, a 14‑day free trial is available with full access to all features, no credit card required.
The Starter plan starts at $30 per seat per month, covering core ticketing and live chat; higher tiers add automation and advanced analytics.
Kayako provides native iOS and Android apps that let agents respond to tickets and chats on the go.
Featured Lists & Comparisons
Specifications
Pricing Model
Tiered subscription plans start at $30.00 per seat per month, with higher tiers offering advanced automation and enterprise custom pricing.
Supported Platforms
Web (browser)iOSAndroid