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Top Competitors to Consider
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#2 Freshdesk
Intuitive help‑desk with AI‑driven ticket routing, omnichannel support, and built‑in remote‑desktop via Freshservice integration.
Scalable ticketing system with powerful automation, self‑service portal, and third‑party remote‑control add‑ons.
#4 Help Scout
Email‑first help desk with shared inboxes, live chat, and integrations for remote assistance (e.g., Screenhero).
#5 LiveAgent
All‑in‑one help desk with ticketing, live chat, call center, and built‑in remote screen sharing.
#6 Kayako
Unified customer service platform offering ticketing, live chat, and remote‑support sessions via integrated screen sharing.
ITSM tool from Atlassian that combines incident management, change control, and remote troubleshooting via Opsgenie integration.
#8 Freshservice
Modern IT service desk with AI‑driven ticketing, asset management, and optional remote desktop via Freshconnect.
Enterprise‑grade platform delivering end‑to‑end case management, knowledge base, and remote assistance through partner integrations.
Cloud‑based ITSM suite with ticketing, asset tracking, and remote support via integrated remote control tools.
Feature‑rich help desk with ITIL processes, self‑service portal, and built‑in remote desktop for quick issue resolution.
#12 BMC Helix ITSM
AI‑powered service management platform offering incident handling, knowledge management, and remote assistance via BMC Remedyforce.
Dedicated remote support and access solution with unattended deployment, session recording, and ticket integration.
#14 TeamViewer Pilot
Remote support tool with AR guidance, screen sharing, and ticket linking via third‑party help‑desk integrations.
#15 AnyDesk
Lightweight remote desktop with high performance, session logging, and API hooks for ticketing systems.
Secure remote support platform focused on enterprise security, with granular access controls and ticketing integration.
#17 Zoho Assist
Zoho’s own remote support and unattended access tool, seamlessly integrates with Zoho Desk tickets.
#18 Gorgias
E‑commerce‑focused help desk with live chat, email ticketing, and remote screen sharing via third‑party apps.
#19 HappyFox
Ticketing system with automation, knowledge base, and optional remote support via integrated screen sharing.
Free, ad‑supported help desk with ticket management, community knowledge base, and remote control add‑on.
#21 Front
Shared inbox for support teams that combines email, chat, and remote‑support links through integrations.