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#2 Zendesk Talk
Integrated voice solution within Zendesk Suite, offering call routing, IVR, real‑time analytics, and seamless ticket creation.
Cloud‑based call‑center with global numbers, AI‑driven routing, call recording, and deep integration with Freshdesk ticketing.
#4 Talkdesk
Enterprise‑grade cloud contact‑center platform featuring AI‑powered routing, omnichannel support, workforce management, and extensive app marketplace.
#5 Five9
Scalable cloud call‑center solution with predictive dialing, AI‑assisted interactions, analytics, and CRM integrations (Salesforce, Microsoft Dynamics).
#6 Aircall
Modern cloud phone system for support and sales teams, offering click‑to‑dial, call queues, real‑time dashboards, and integrations with HubSpot, Salesforce, and more.
Comprehensive omnichannel contact‑center suite with AI routing, workforce optimization, and integration across RingCentral’s unified communications platform.
Cloud‑based contact‑center with voice, chat, email, and social channels, plus analytics, AI‑driven routing, and global PSTN coverage.
All‑in‑one CX platform delivering voice, chat, email, and social support, AI bots, workforce management, and robust analytics.
#10 Zoho Desk
Help‑desk solution with integrated Zoho PhoneBridge for inbound/outbound calls, ticket automation, and multi‑channel support.
Unified communications platform with call‑center features like skill‑based routing, real‑time dashboards, and CRM integrations.
#12 3CX Call Center
On‑premise or cloud PBX with call‑center module, offering queue management, reporting, and integration with CRM systems.
Enterprise‑grade contact‑center as a service with AI routing, analytics, and deep integration with Avaya’s communication suite.
Scalable cloud contact‑center offering AI‑driven routing, omnichannel engagement, and integration with Cisco’s collaboration tools.
#15 Mitel Engage
Contact‑center platform with AI routing, workforce management, and seamless integration with Mitel’s unified communications.
#16 LiveAgent
Help‑desk with built‑in call‑center features, including call queues, click‑to‑dial, and omnichannel ticketing.
#17 Kayako
Customer service platform with integrated voice, live chat, and ticketing, plus real‑time collaboration tools.
#18 Help Scout
Help‑desk focused on email and live chat, with optional phone integration via third‑party add‑ons for call‑center functionality.
#19 CallHippo
Virtual phone system with call‑center capabilities such as IVR, call routing, analytics, and CRM integrations.
AI‑powered cloud phone system with built‑in contact‑center features, real‑time transcription, and integration with Google Workspace.
#21 Voximplant
Programmable cloud communications platform enabling custom call‑center workflows, AI bots, and real‑time analytics.