Vetted Score
4.6
/ 5.0
Earns a high score for its intuitive UI, robust automation, and strong integration ecosystem, making it a solid choice for SMB IT teams.
Key Features
Incident & Request Management
Streamlines ticket creation, routing, and resolution with customizable workflows and SLA tracking.
Asset Management
Tracks hardware and software assets, linking them to tickets for context-aware support.
Self-Service Portal & Knowledge Base
Empowers users to resolve issues quickly via searchable articles and automated request fulfillment.
Frequently Asked Questions
A 30‑day free trial is available; there is no permanently free tier.
It is cloud‑based and accessible via any web browser, with native iOS and Android apps for mobile use.
Yes, bulk import tools support CSV and integrations with popular platforms like ServiceNow and Jira.
Featured Lists & Comparisons
Top 20 Alternatives to BambooHR Policy Center in Policy Management Software
Top 20 Alternatives to ConnectWise Manage in IT Management Software for Small Business
Top 30 IT Management Software for Small Business
Top 20 Alternatives to Fiix in Asset & Inventory Tracking Software
Top 20 Alternatives to Traka in Tool Management Software
Top 20 Alternatives to Tooliq in Tool Management Software
Top 20 Alternatives to ToolMinder in Tool Management Software
Top 20 Alternatives to ToolFlow in Tool Management Software
Specifications
Pricing Model
Subscription-based per-agent pricing, with tiers ranging from $4 to $9 per user per month; enterprise plans add advanced automation and integrations.
Supported Platforms
Web (browser-based)iOSAndroid