Vetted Score

4.6 / 5.0

Earns a strong score for seamless CRM integration, robust routing features, and comprehensive analytics, though pricing tiers can be steep for small teams.

Key Features

Unified Omnichannel Dashboard

Manage voice calls, SMS, and chat from a single interface integrated with CRM contacts and deals.

Intelligent Call Routing

Automatically route calls based on agent skills, availability, and priority rules to improve response times.

Real‑time Analytics & Reporting

Track call volumes, agent performance, and customer satisfaction with customizable dashboards.

Frequently Asked Questions

Yes, a free tier is available with limited call minutes and basic routing features; paid plans unlock full functionality.

Agents can use the web portal on any browser, as well as native Windows, macOS, iOS, and Android applications.

Yes, the call center is built into Bitrix24 CRM, allowing automatic logging of calls, contact matching, and deal updates.

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Specifications

Pricing Model Free tier with limited minutes; paid plans start at $19.00 per user per month and scale up to $49.00 for advanced features and enterprise support.

Supported Platforms

Web (browser-based)WindowsmacOSiOSAndroid