Top 20 Alternatives to HubSpot Service Hub (with calling) in Call Center Software for Small Business

Formerly Freshcaller, a cloud PBX with unlimited agents, IVR, call‑masking, real‑time dashboards and out‑of‑the‑box integration with Freshdesk ticketing.

Zoho Desk’s help‑desk combined with PhoneBridge offers inbound/outbound calling, automatic ticket creation, and seamless sync with Zoho CRM.

Native VoIP solution built into Zendesk Suite; includes call routing, IVR, automated ticket logging and analytics for SMBs.

Scalable cloud contact‑center with omnichannel routing, AI‑driven insights, and integrations to popular CRMs like HubSpot, Salesforce and Zoho.

Easy‑setup phone system for support teams, featuring click‑to‑dial, shared inboxes, IVR, and native integrations with Freshdesk, Zendesk, HubSpot, and more.

Unified voice, chat and email platform with AI routing, workforce management and affordable per‑agent pricing geared toward small businesses.

Enterprise‑grade cloud contact‑center with a SMB‑focused pricing tier; includes omnichannel, automated workflows, and deep CRM integrations.

Robust call‑center suite offering predictive dialing, IVR, and real‑time analytics; SMB pricing available through the “Five9 Small Business” plan.

Cloud‑native CX platform with voice, chat, and email; Essentials tier provides SMB‑friendly licensing and integration with popular ticketing tools.

All‑in‑one business phone system with call queues, skill‑based routing, and built‑in analytics; integrates with Zendesk, HubSpot, and Freshdesk.

Voice‑first platform offering omnichannel routing, AI‑powered call analytics, and easy integration with Salesforce, Zoho, and HubSpot.

Sales‑focused cloud phone system with click‑to‑dial, power‑dialing, call recording, and native HubSpot integration; suitable for support teams of small firms.

Virtual phone system with local numbers, IVR, call routing, and CRM integrations (HubSpot, Zoho, Pipedrive); transparent per‑minute pricing for SMBs.

Cloud call center offering inbound/outbound calling, shared inboxes, automation, and integrations with Freshdesk, Zendesk, HubSpot, and Salesforce.

Help‑desk with live chat, email, and built‑in voice (via Twilio); supports ticket creation from calls, automations, and integrates with Shopify, WooCommerce and HubSpot.

All‑in‑one help‑desk with built‑in call center, ticketing, live chat, and social inbox; includes auto‑attendant, call recording and CRM plugins.

Customer messaging platform that now offers Voice (via Crisp Voice); provides click‑to‑call, call logging, and integration with HubSpot and Zendesk.

AI‑powered cloud phone system with Voice Intelligence, real‑time transcription, and integrations with G Suite, Office 365, HubSpot, and Zendesk.

While primarily chat‑first, Intercom supports voice via native Twilio integration, enabling inbound/outbound calls, ticket creation and team inbox sync.

IT service‑management tool that bundles Freshcaller for voice; delivers ticketing, asset management, and call routing in a single SaaS for SMBs.