Top Integrated Social Media CRM Systems For Customer Engagement

All‑in‑one free CRM with built‑in social inbox, publishing tools, and robust contact tracking; integrates with HubSpot Marketing Hub for advanced social campaigns.

Unified suite where Zoho Social feeds directly into Zoho CRM leads and contacts, enabling real‑time social listening, publishing, and engagement tracking.

Enterprise‑grade CRM paired with Social Studio for social listening, publishing, and engagement; AI‑driven insights tie social interactions to opportunities.

CRM with built‑in phone, email, and social media integration; social profiles appear on contact records for contextual outreach.

Social media management platform that adds CRM‑style contact tagging, conversation history, and pipeline tracking directly within the social inbox.

Hootsuite’s social publishing hub integrates with major CRMs (Salesforce, HubSpot, Zoho) to sync social engagements with lead and account records.

Unified CX platform that merges social listening, publishing, and AI‑driven engagement with a full‑fledged CRM for large enterprises.

Social‑first CRM that pulls data from LinkedIn, Twitter, and Facebook into contact cards, offering relationship insights and one‑click outreach.

All‑in‑one CRM with built‑in social suite for monitoring, publishing, and engagement; includes marketing automation and helpdesk features.

CRM with social media integration that surfaces LinkedIn and Twitter activity on project and contact records, enabling context‑aware follow‑ups.

Pipeline‑focused CRM that connects with Zapier, Integromat, and native plugins to push social interactions (e.g., Twitter mentions) into deals.

Small‑business CRM with social media listening add‑ons; automates follow‑up sequences based on social engagement triggers.

Google Workspace‑native CRM that pulls LinkedIn and Gmail social signals into contact timelines for seamless outreach.

Sales automation platform that integrates with Zendesk Sunshine Conversations and social channels to log chats, tweets, and FB messages as activities.

Enterprise CRM with Social Engagement add‑on; aggregates social mentions, sentiment, and influencer data into account records.

Customer messaging platform that blends live chat, email, and social media (Facebook Messenger, Instagram) into a unified customer profile.

Customizable CRM offering Social Media Integration modules to capture tweets, posts, and comments directly onto lead and contact records.

Free CRM with built‑in social intranet, activity streams, and integration with major social networks for lead capture and engagement.

Sales‑focused CRM that includes a social messenger hub (WhatsApp, FB Messenger, Viber) and automates lead creation from social interactions.

All‑in‑one marketing, sales, and service platform with social media monitoring, publishing, and CRM contact syncing.

AI‑driven CRM that automatically pulls social profiles (LinkedIn, Twitter) into contacts and scores engagement for prioritization.

Inside‑sales CRM with built‑in calling, email, and social outreach tools; integrates with Zapier to push social leads into pipelines.

CRM embedded in Gmail that captures social email threads and integrates with LinkedIn via third‑party add‑ons for a unified view.

Simple CRM with Zapier‑driven social media connectors, allowing automatic creation of contacts from Facebook Lead Ads and Twitter mentions.

Process management platform with CRM capabilities; integrates with social listening tools (Brandwatch, Talkwalker) to feed social insights into workflows.

Customizable work OS where users can build CRM boards with social media widgets (Twitter, Instagram) for real‑time engagement tracking.

Keap’s newer CRM layer adds social media triggers (e.g., new Instagram follower) to automate follow‑up emails and SMS campaigns.

Marketing automation platform with CRM; integrates with Facebook Custom Audiences and social listening tools to sync engagement data.

Customer service suite that adds social ticketing (Facebook, Twitter) to HubSpot CRM, enabling agents to resolve issues directly from social channels.

Help‑desk solution that merges social tickets with CRM contacts, providing a 360° view of customer interactions across channels.

Customer service CRM that consolidates social messaging (WhatsApp, FB Messenger, Instagram) into a single timeline for agents.

Support platform with social media integrations; logs Facebook, Twitter, and Instagram messages as tickets linked to CRM contacts.

Open‑platform CRM that pulls social data via APIs, allowing custom apps to surface social sentiment on customer profiles.