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A cloud‑native CCaaS platform with AI‑driven routing, skill‑based queues, and real‑time analytics.
Scalable solution offering predictive dialing, omnichannel routing, and dynamic queue management.
Enterprise‑grade CCaaS featuring AI routing, workforce optimization, and integrated reporting.
Unified contact‑center suite with automatic call distribution, skill‑based routing, and real‑time dashboards.
#6 Talkdesk
Modern cloud contact center with AI routing, customizable queues, and seamless CRM integrations.
All‑in‑one cloud platform delivering intelligent routing, virtual queues, and analytics.
Formerly Freshcaller – offers automated call distribution, IVR, and real‑time queue monitoring.
#9 Aircall
Browser‑based phone system with smart routing, queue callbacks, and collaborative inbox.
Cloud contact‑center solution featuring AI routing, omnichannel queuing, and integrated analytics.
#11 Twilio Flex
Fully programmable contact‑center platform allowing custom routing logic and queue designs.
#12 3CX Call Center
On‑premise/hosted PBX with built‑in call queue, skill‑based routing, and real‑time monitoring.
#13 Zendesk Talk
Integrated voice solution with automatic call distribution, queue hold music, and ticket linking.
Enterprise CCaaS offering AI routing, predictive queuing, and deep analytics.
Hybrid cloud contact‑center suite with intelligent routing, queue management, and workforce optimization.
Omnichannel platform delivering skill‑based routing, dynamic queues, and AI‑enhanced interactions.
#17 GoToConnect
Formerly Jive – cloud PBX with automated call distribution, queue callbacks, and reporting.
AI‑powered voice platform with smart routing, virtual queues, and real‑time insights.
Integrated help‑desk phone system offering automatic routing, queue hold, and ticket creation.
Unified communications suite with intelligent call routing, queue management, and analytics.
#21 CallHippo
Virtual phone system with automated call distribution, skill‑based queues, and call recording.
#22 Bright Pattern
Cloud‑based CCaaS featuring AI routing, omnichannel queues, and real‑time supervisor dashboards.
#23 CloudTalk
Call‑center software with automatic routing, queue callbacks, and integrated CRM workflows.
#24 UJET
Mobile‑first contact‑center platform delivering context‑aware routing and dynamic queuing.
#25 Aspect Via
Omnichannel solution with AI routing, virtual queuing, and workforce management tools.
Enterprise CCaaS with advanced routing, predictive queuing, and analytics.
Hybrid contact‑center platform offering skill‑based routing, queue management, and reporting.
Call‑tracking and routing platform with automated distribution, queue callbacks, and performance dashboards.
#29 Natterbox
Google‑Cloud‑based phone system with intelligent routing, queue overflow handling, and analytics.
#30 Ring.io
Developer‑focused voice API with programmable routing, queue management, and real‑time events.
Hosted PBX with automatic call distribution, skill‑based queues, and integrated CRM connectors.
Customer‑service platform with built‑in voice routing, queue prioritization, and unified agent view.
#33 Talkdesk Studio
Low‑code workflow builder for custom routing rules, queue branching, and automated callbacks.
AI‑enhanced routing, virtual queues, and omnichannel support within the 8x8 ecosystem.