Vetted Score

4.6 / 5.0

Earns a high score for its seamless CRM integration, robust omnichannel features, and generous free tier, though advanced analytics require higher‑priced plans.

Key Features

Unified Omnichannel Communication

Handle inbound and outbound calls, live chat, and social media messages from a single interface linked to your CRM.

Intelligent Call Routing

Automatically route calls to the right agent or department based on skills, availability, and custom rules.

Integrated Analytics & Reporting

Real-time dashboards and detailed reports provide insights into call volume, agent performance, and customer satisfaction.

Frequently Asked Questions

Yes, a free tier is available for up to 5 agents with basic call handling and chat features.

Agents can use the web dashboard, Windows desktop app, or mobile apps on iOS and Android.

Paid plans start at $19 per user per month and scale up to $199 per user for enterprise‑level features such as advanced analytics and custom integrations.