Vetted Score
4.6
/ 5.0
Earns a strong score for its comprehensive free tier, AI features, and seamless integration across Zoho's ecosystem.
Key Features
Integrated Ticketing & Voice
Combine email, chat, and voice interactions into a single ticketing system for unified support.
AI-Powered Automation
Use Zia AI to route tickets, suggest responses, and automate repetitive tasks.
Customizable Workflows
Design flexible workflows, SLAs, and escalation rules to match any support process.
Frequently Asked Questions
Zoho Desk offers a free plan for basic ticketing; contact center voice capabilities require a paid plan.
Yes, it provides native integrations with Zoho CRM, Slack, Zapier, and supports REST APIs for custom connections.
Paid plans start at $14 per agent/month (Standard), $23 (Professional), and $40 (Enterprise) with volume discounts and custom enterprise pricing available.
Featured Lists & Comparisons
Specifications
Pricing Model
Free tier available; paid plans start at $14 per agent per month with higher tiers offering advanced automation and analytics.
Supported Platforms
WebiOSAndroid