Vetted Score
4.6
/ 5.0
Scored 4.6/5 for its deep Salesforce integration, robust ITIL‑aligned features, and strong analytics, though pricing can be high for small teams.
Key Features
Integrated Change Request Workflow
Create, assess, approve, and track change requests within a single, customizable interface that aligns with ITIL best practices.
Automated Impact & Risk Analysis
Leverages AI to evaluate potential system impacts and risk scores, helping teams prioritize changes safely.
Real‑time Dashboards & Reporting
Provides executive‑level visibility with configurable dashboards, KPI tracking, and audit‑ready reports.
Frequently Asked Questions
Yes, a 30‑day free trial is available; after that, a paid subscription is required.
It offers APIs and pre‑built connectors to integrate with most major ITSM and monitoring platforms.
Workflows are fully configurable using Salesforce Flow, allowing custom stages, approvers, and automated notifications.
Specifications
Pricing Model
Subscription‑based SaaS with tiered plans starting at $20 per user per month; enterprise custom pricing available.
Supported Platforms
Web browsers (Chrome, Firefox, Edge, Safari) on Windows, macOS, LinuxSalesforce Mobile App on iOSSalesforce Mobile App on Android