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Freshdesk Messaging (formerly Freshchat)

Freemium

Unified live chat and messaging platform for seamless customer support.

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4.6 Editor Rating
Vetted Score
4.6 / 5.0

Earns a strong score due to its robust omnichannel features, AI automation, and comprehensive analytics, while offering a generous free tier.

Key Features
Omnichannel Messaging

Engage customers across web chat, mobile apps, and social channels from a single unified inbox.

AI-Powered Chatbots

Automate responses with customizable bots that handle common queries and route complex issues to agents.

In-Depth Analytics

Track conversation metrics, response times, and customer satisfaction with real-time dashboards.

Frequently Asked Questions

Yes, a free tier is available with core chat functionality and limited bot interactions.

It supports web widgets, iOS, Android, and can be embedded in Windows or macOS desktop applications via SDKs.

Paid plans start at $15 per agent per month, with higher tiers up to $79, and custom enterprise pricing for extensive deployments.
Specifications
Pricing Model Free tier available with basic features; paid plans start at $15 per agent per month and scale up to $79 for advanced capabilities, with custom enterprise pricing.
Supported Platforms
WebiOSAndroidWindowsmacOS