Vetted Score

4.6 / 5.0

Earned 4.6/5 for robust omnichannel capabilities, deep Cisco ecosystem integration, and strong scalability for midsize to large enterprises.

Key Features

Omnichannel Routing

Intelligently routes voice, email, chat, and social interactions to the right agents based on skills, priority, and real‑time availability.

Real-time Reporting & Analytics

Provides dashboards and drill‑down reports for live monitoring, performance metrics, and historical trend analysis.

Integrated Workforce Management

Includes forecasting, scheduling, and adherence tools that synchronize directly with contact center queues.

Frequently Asked Questions

Cisco UCCE is licensed per agent, with options for perpetual licenses or monthly subscriptions; pricing varies based on feature set and deployment size.

UCCE runs on Windows Server environments and integrates tightly with Cisco Unified Communications Manager and other Cisco collaboration solutions.

Yes, UCCE supports both on‑premises installations and cloud‑based deployments through Cisco's virtualized offerings.

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Specifications

Pricing Model License-based pricing per agent with optional subscription support; enterprise packages start at $150 per agent per month, scaling up to $500 for advanced analytics and omnichannel features.

Supported Platforms

Windows Server 2016/2019Cisco Unified Communications ManagerCisco Unified Contact Center Enterprise