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#2 Qualtrics XM
Industry‑leading experience management suite offering advanced survey logic, AI‑driven insights, and robust reporting for employee, customer, and product feedback.
Comprehensive platform for capturing, analyzing, and acting on employee and customer feedback across multiple touchpoints.
Scalable survey solution with powerful collaboration tools, custom branding, and deep analytics for large organisations.
Flexible survey builder with extensive integration options, conditional logic, and enterprise‑grade security.
#6 Confirmit
Robust feedback platform focused on market research, employee engagement, and customer experience with advanced data modeling.
#7 InMoment
Experience intelligence platform that unifies voice of the employee and customer, delivering actionable insights via AI‑powered analytics.
Customer experience survey tool with real‑time dashboards, NPS tracking, and seamless CRM integrations.
#9 AskNicely
NPS‑focused feedback solution that automates survey delivery, sentiment analysis, and follow‑up workflows.
#10 CustomerSure
All‑in‑one feedback platform for NPS, CSAT, and employee surveys, featuring automated alerts and integration with help‑desk tools.
#11 Wootric
Real‑time NPS, CSAT, and CES platform with AI‑driven sentiment analysis and automated ticket creation.
Simple, fast NPS and CSAT survey tool that scales to enterprise with robust API and reporting capabilities.
#13 Survicate
Multi‑channel survey platform offering website, email, and mobile feedback with advanced segmentation and analytics.
Conversational form builder that delivers engaging surveys, with logic jumps, integrations, and enterprise security.
Feature‑rich survey solution integrated with the Zoho ecosystem, offering custom branding, reporting, and compliance controls.
Chat‑style surveys and NPS tools with automation, white‑labeling, and deep analytics for large teams.
#17 Nicereply
Customer support feedback platform that captures CSAT, NPS, and CES directly within help‑desk workflows.
Lightweight NPS and CSAT widget that can be embedded on websites, with real‑time alerts and integration options.
#19 Feedbackly
Omnichannel feedback suite that gathers employee, customer, and partner insights with AI‑driven sentiment analysis.
#20 UserVoice
Customer feedback and product management platform that consolidates ideas, tickets, and surveys into a single roadmap.
#21 Sprinklr
Unified CX management platform that includes survey distribution, social listening, and AI analytics for enterprise feedback.