4.6 / 5.0

Earns a strong score due to robust analytics, flexible scheduling tools, and reliable SaaS performance across diverse call center environments.

Live dashboards display call volumes, wait times, and agent status, enabling instant operational adjustments.

Automated scheduling, forecasting, and adherence tracking help optimize staffing and reduce idle time.

In‑depth reporting on call handling, agent performance, and service level agreements for data‑driven decisions.

Yes, QueueMetrics offers a 14‑day free trial with full access to all core features.

QueueMetrics provides connectors for most major PBX and VoIP platforms, allowing seamless data synchronization.

Enterprise plans are custom‑quoted and include advanced analytics, dedicated support, and unlimited agent seats.

Pricing Model Subscription-based pricing with tiered plans starting at $99 per month for small teams and scaling up for enterprise features.

Supported Platforms

Web (Chrome, Firefox, Edge, Safari)Windows 10/11macOSLinux

Is there a free trial available for QueueMetrics?

Can QueueMetrics integrate with existing PBX systems?