Vetted Score
4.6
/ 5.0
Earns a high score for its seamless integration of service desk and asset management, robust automation, and extensive Atlassian ecosystem.
Key Features
Unified Service Desk
Provides a collaborative platform for incident, problem, and change management with customizable workflows.
Insight Asset Management
Native CMDB that discovers, tracks, and relates assets across the organization for full visibility.
Automation & SLA Tracking
Automates repetitive tasks and enforces service level agreements with real‑time reporting.
Frequently Asked Questions
Yes, a free tier is available for up to 3 agents with limited features, suitable for small teams.
Yes, Insight is included in Jira Service Management Data Center editions for on‑premises installations.
Pricing is per agent per month; Standard is $20, Premium is $40, and Enterprise offers custom rates for large volumes.
Featured Lists & Comparisons
Specifications
Pricing Model
Free tier for up to 3 agents, then Standard at $20/agent/month and Premium at $40/agent/month; Enterprise plans available with custom pricing.
Supported Platforms
Web (Cloud)Windows (Desktop)macOS (Desktop)Linux (Desktop)