Vetted Score
4.6
/ 5.0
Scored 4.6/5 due to its intuitive UI, robust feature set for small to medium teams, and strong integration with Freshdesk, though enterprise customization is limited.
Key Features
Omnichannel Call Management
Handle inbound and outbound calls, integrate with phone numbers worldwide, and route calls based on skills or queues.
Real‑Time Analytics & Reporting
Dashboard insights on call volume, agent performance, and customer satisfaction metrics.
CRM Integration
Seamlessly sync with Freshdesk and other CRM tools to enrich caller profiles and streamline workflows.
Frequently Asked Questions
Yes, Freshcaller provides a free tier that includes basic call handling, limited minutes, and essential reporting.
Agents can use the web dashboard, as well as iOS and Android mobile apps to receive and make calls.
Freshcaller natively integrates with Freshdesk and offers APIs and Zapier connectors for most major CRM systems.
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Specifications
Pricing Model
Offers a free tier with basic features; paid plans start at $19 per agent per month and go up to $79 for advanced enterprise capabilities.
Supported Platforms
Web (Browser)iOSAndroid