Best Free Live Chat Software for Small Business Websites

Curated list of the top free live chat tools to boost customer engagement and support on small business websites.

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#2 Tawk.to

Unlimited agents, real‑time monitoring, customizable widget, and mobile apps – all completely free.

#3 Crisp

Free tier includes live chat, email inbox, and mobile app with up to 2 concurrent chats.

Integrated with HubSpot CRM, offers chat inbox, chatbot builder, and contact capture at no cost.

Basic live chat with one concurrent chat, chat rating, and simple widget customization.

#6 Chatra

Free plan provides live chat, offline messaging, and visitor monitoring for up to 1 operator.

Free tier supports unlimited agents, basic chat, and AI‑powered chatbot for small teams.

Free plan includes live chat, video recordings of visitor sessions, and a basic chatbot.

Free version offers unlimited chats, 1 chat widget, and basic reporting for small businesses.

#10 JivoChat

Free tier provides live chat, email, and Facebook Messenger integration for a single operator.

#11 Tidio

Free plan includes live chat, chatbot, and email integration with up to 3 operators.

#12 Formilla

Free live chat widget with unlimited chats, visitor tracking, and basic customization.

Free tier for up to 1 agent, web chat widget, and basic chat history.

#14 ClickDesk

Free plan offers live chat, ticketing, and basic chatbot for up to 1 agent.

#15 Chatwee

Free tier includes live chat, community chat rooms, and basic moderation tools.