Vetted Score

4.6 / 5.0

Earns a high score for its robust omnichannel features, intuitive UI, and strong analytics, making it a top choice for midsize to enterprise contact centers.

Key Features

Omnichannel Routing

Intelligent routing across voice, chat, email, and social media to ensure the right agent handles each interaction.

Real-Time Analytics Dashboard

Live metrics and customizable reports provide insight into agent performance, queue health, and customer satisfaction.

Integrated Workforce Management

Built‑in forecasting, scheduling, and adherence tools streamline staffing and reduce operational costs.

Frequently Asked Questions

Serenova starts at $49 per user per month; larger teams can access volume‑discounted and custom enterprise pricing.

Yes, Serenova offers native iOS and Android apps, plus a fully responsive web interface for on‑the‑go access.

Serenova provides pre‑built connectors and open APIs to integrate seamlessly with major CRMs such as Salesforce, Microsoft Dynamics, and Zendesk.

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Specifications

Pricing Model Subscription-based, starting at $49 per user/month; volume discounts and enterprise tiers with custom pricing.

Supported Platforms

Web (Browser)iOSAndroid

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