4.6 / 5.0

Earns a strong score due to its enterprise‑grade features, extensive integration options, and reliable performance across large contact centers.

Intelligently routes interactions from voice, chat, email, and social media to the best‑suited agents.

Provides dashboards and KPIs for live monitoring of queue performance, agent productivity, and customer satisfaction.

Integrates AI for predictive routing, sentiment analysis, and automated suggestions to improve first‑call resolution.

Yes, Avaya offers a limited‑time free trial so organizations can evaluate the platform before committing.

It supports both cloud‑based SaaS deployment and on‑premises installations for flexible infrastructure choices.

Pricing tiers are based on agent count, with volume discounts for larger teams; exact rates are provided in a customized quote.

Pricing Model Subscription-based pricing with tiered plans based on agent count; custom enterprise quotes available.

Supported Platforms

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Is there a free trial available for Avaya Contact Center?

Can Avaya Contact Center be deployed on-premises or is it only cloud‑based?