Vetted Score
4.6
/ 5.0
Earns a high score for seamless integration with Zoho Desk, robust AI suggestions, and flexible customization, though advanced features require higher‑tier plans.
Key Features
Self‑Service Portal
Allows customers to browse, search, and access articles without contacting support.
AI‑Powered Suggestions
Automatically recommends relevant knowledge articles during ticket creation to reduce resolution time.
Custom Branding & Permissions
Tailor the look and control access levels for internal and external users.
Frequently Asked Questions
Yes, a free tier is available that includes basic article creation and publishing for unlimited users.
Yes, you can apply custom branding, CSS, and control visibility through role‑based permissions.
Paid plans start at $12.00 per agent per month and go up to $40.00 per agent per month for the Enterprise tier, billed annually.
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Specifications
Pricing Model
Free tier with basic articles; paid plans start at $12.00 per agent per month, scaling up to $40.00 for enterprise features.
Supported Platforms
WebiOSAndroid