Vetted Score
4.5
/ 5.0
Earns a solid 4.5/5 for its intuitive UI, robust automation, and seamless integration with the broader Zoho ecosystem, though some users note limited customization in lower tiers.
Key Features
Unified HR Ticketing
Manage employee inquiries, requests, and incidents in a single, searchable ticket system.
Automation & SLA Management
Automate routing, approvals, and response SLAs to ensure timely HR support.
Integrated Knowledge Base
Provide self‑service articles and FAQs to reduce repetitive HR queries.
Frequently Asked Questions
Yes, a free tier is available with limited tickets and basic features, suitable for small teams.
Zoho Desk HR is cloud‑based and works on any modern web browser, with native iOS and Android apps for on‑the‑go access.
Higher‑tier plans add advanced automation, custom SLAs, analytics dashboards, and priority support, with pricing scaling from $14 to $40 per user per month.
Featured Lists & Comparisons
Specifications
Pricing Model
Free tier with basic case handling; paid plans start at $14.00 per user per month, with higher tiers up to $40.00 offering advanced automation, analytics, and enterprise support.
Supported Platforms
Web (Browser)iOSAndroid