Vetted Score

4.6 / 5.0

Scored 4.6/5 for its robust feature set, seamless Zoho ecosystem integration, and flexible pricing that suits both small teams and large call centers.

Key Features

Real-time Agent Monitoring

Track agent availability, status, and workload instantly across all channels.

Skill-based Routing

Automatically route tickets to the most qualified agents using skill tags and workload balancing.

Performance Analytics

Gain insights with dashboards on response times, resolution rates, and agent productivity.

Frequently Asked Questions

Yes, a free tier is available for up to 3 agents, providing core monitoring and routing features.

Absolutely, it integrates natively with Zoho CRM, Zoho Analytics, and other Zoho Suite products.

Agents can access the platform via any web browser and through native iOS and Android mobile apps.

Featured Lists & Comparisons

Specifications

Pricing Model Free tier for up to 3 agents; paid plans start at $14.00 per agent per month, with enterprise options up to $30.00 per agent for advanced analytics.

Supported Platforms

Web (browser)iOSAndroid