Vetted Score
4.6
/ 5.0
Scores 4.6/5 for deep CRM integration, robust analytics, and scalable enterprise features, though pricing can be a barrier for smaller teams.
Key Features
Embedded Survey Builder
Create and launch customizable surveys directly within the Salesforce interface using drag‑and‑drop components.
Real‑time Analytics
Instantly view response metrics and integrate results with Salesforce reports and dashboards.
Automation & Routing
Trigger surveys based on case status, send follow‑ups, and route feedback to the right agents automatically.
Frequently Asked Questions
No, it is sold as an optional add‑on; you need to purchase the Surveys license in addition to your Service Cloud subscription.
Yes, surveys can be shared via a public link or embedded using an iframe on external pages.
It supports multiple‑choice, rating scales, Net Promoter Score, open‑text, and conditional logic for dynamic question paths.
Featured Lists & Comparisons
Specifications
Pricing Model
Add‑on to Service Cloud billed per user per month, starting at $25.00 and scaling with volume for larger teams.
Supported Platforms
Web (any browser)iOSAndroid