Vetted Score
4.6
/ 5.0
Earns 4.6/5 for robust forecasting, seamless RingCentral CX integration, and an intuitive UI, though pricing can be high for smaller teams.
Key Features
Intelligent Forecasting
AI-driven demand forecasting predicts call volumes and staffing needs with high accuracy across multiple channels.
Automated Scheduling
Creates optimal agent schedules automatically, respecting skill sets, preferences, and compliance rules.
Real-time Performance Dashboard
Live dashboards display key metrics such as adherence, occupancy, and service levels for quick decision‑making.
Frequently Asked Questions
It offers a subscription model per user per month, with tiered pricing; enterprise plans are custom‑quoted.
Yes, it provides native integration with RingCentral CX, as well as APIs for other PBX and CRM systems.
A responsive web interface works on iOS and Android devices, and dedicated mobile apps are available for schedule access.
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Specifications
Pricing Model
Subscription-based pricing starting at $30.00 per user per month, with enterprise plans and volume discounts available.
Supported Platforms
Web (browser)iOSAndroid
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